Refund Policy

Refund policy:

We are committed to providing high-quality software to our customers, but we understand that there may be instances where a refund is necessary. This policy outlines our procedures for processing refunds in compliance with European Union consumer protection laws.

Right of withdrawal: In accordance with the EU Consumer Rights Directive, customers located in the EU have the right to withdraw from their purchase within 14 days of purchase without giving any reason. To exercise this right, customers must inform us of their decision to withdraw by sending an email to osocbv@gmail.com.

Timeframe for Refunds: If a customer exercises their right of withdrawal, we will refund the purchase price within 14 days of receiving the withdrawal notice. Refunds will be made using the same payment method as the original transaction, unless the customer agrees to an alternative method. Any fees caused by this refund will be subtracted from the total amount that is due.

Exceptions to the Right of Withdrawal: In accordance with EU law, the right of withdrawal does not apply to software downloads that have been activated. This means that once a customer has activated the software, they are no longer eligible for a refund. Contact Information: For more information or to request a refund, please contact our customer support team at osocbv@gmail.com. This refund policy is subject to change at any time, and we reserve the right to modify it in accordance with applicable laws. If there are any updates to this policy, we will notify customers via email or by posting the updated policy on our website.